LEGO® SERIOUS PLAY® 
method for HCP

Building Dialogue: Improving Communication and Empathy in the Doctor-Patient Relationship

Rationale

Communication is part of care

In chronic disease management, the relationship between doctor and patient is not a side element. It shapes trust, adherence, satisfaction, and the way people understand their own condition.

The LEGO® SERIOUS PLAY® Method

Promote reflection, listening, and mutual understanding.

LSP allows participants to represent complex concepts, experiences, and relationships in a tangible form, encouraging the emergence of new perspectives and the construction of a common language between doctor and patient.

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Benefits

A concrete tool for difficult conversations

The programme supports HCPs in contexts where trust, listening and participation are essential parts of care.

Externalizing the disease

By building a model, patients can look at their condition from a different perspective. The disease becomes something that can be observed, described and discussed.

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Reducing hierarchy

The focus shifts from direct confrontation to a shared object on the table. This can help create psychological safety and make complex experiences easier to express.

Visualizing habits and barriers

In chronic care, adherence is influenced by everyday routines, stress, food, family, exercise and perceived risk. LSP helps make these factors visible as a system.

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Programme

Programme

Training

2 days training for a class of max 12 participants.

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Field Support

Optional 1 day supervision on field.

Mentoring

Remote mentoring with trainer and other trained HCPs.

Timeline

From enrollment to publication

The programme is designed for healthcare professionals interested in exploring new tools to facilitate communication, listening and participation in care pathways, especially in the context of chronic disease management.

Q2–Q3 2026

Enrollment

Interested HCPs pre-register and receive further information about the programme.

Pre-register

For HCPs

Bring this approach into your work with patients

The programme is designed for healthcare professionals interested in exploring new tools to facilitate communication, listening and participation in care pathways, especially in the context of chronic disease management.

By pre-registering, you can express your interest and receive more information about upcoming sessions, participation criteria and access to the programme.

Pre-registration is not binding. The team will contact you with further information.

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